Refund policy
ZylorLuxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
Customers may request a return within 14 days of receiving their order.
Items must be unused, unworn, and in their original condition with all tags and packaging intact.
Proof of purchase or order confirmation is required for all returns.
Non-Returnable Items
The following items cannot be returned:
Gift cards
Personalized or custom-made products
Clearance or sale items
Products damaged through misuse
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
For return or refund requests, please contact us:
ZylorLuxe Customer Support
WhatsApp: +233 543409493
Email: support@zylorluxe.com